Magento, WooCommerce, Shopify calculated shipping
The Calculated (Magento / WooCommerce / Shopify) shipping mode lists your products on eBay with your shipping rules defined in your ecommerce platform.
Impact on eBay checkout flow
When a listing is set to use calculated shipping using your ecommerce platform Settings, the checkout flow can't be completed until eBay have been notified how much shipping is. Unfortunately, that's not obvious to the buyer. The eBay invoice described in How it works unblocks the checkout flow, but it doesn't happen automatically if the buyer happens to get to the checkout before the invoice is sent. Even though sending the invoice typically takes only a few seconds, buyers familiar with eBay click through fairly quickly, so they can get stuck. Refreshing the checkout page after the invoice is sent would unblock it, but that's not obvious.
The buyer will receive the invoice via email, which can be used to complete the checkout. There is also the option for the buyer to request a total on the checkout page, so you will probably get a few requests, which will be dealt with automatically by Codisto Connect sending an invoice.
When to use it
Using your ecommerce platform Settings is ideal for bulky items where it is not possible to offer free or flat rate shipping cost.
When not to use it
It is better to avoid calculated shipping on eBay.
- eBay favours listings with free shipping, so they tend to promote them more
- A customer getting to eBay checkout too fast will have a confusing experience. See Impact on eBay checkout flow below
How to enable it
In the Shipping group in XpressGrid, set Cost Type to Calculated (Magento / WooCommerce / Shopify)
How it works
The Codisto Connect ImageSmart listing template automatically embeds a Postage calculator widget. When someone viewing the listing enters their postcode, the widget calls back to the Codisto Connect plugin installed in your ecommerce platform environment to calculate shipping costs for that item to the entered location.
When the buyer commits to buy the product, eBay notifies Codisto Connect, which then makes the same call back to your ecommerce platform environment to calculate shipping. An eBay invoice including the shipping cost is sent to the buyer.
eBay notifications can be delayed, causing the impact described above. Codisto Connect automatically recovers by querying eBay for order updates periodically.
If your ecommerce platform is unable to provide a quote automatically, Codisto Connect can't complete the process, so manual intervention is required to send an invoice via the eBay