Managing eBay Feedback

To access feedback management, navigate to the Orders Screen. Here you can manage how eBay feedback is handled by Codisto Channel Cloud.

Feedback Settings

  • Order Complete - when this is checked Codisto will only send feedback when the order is complete. ie: paid in full and all items shipped
  • Buyer has Paid - Codisto will send feedback to the buyer when they are have paid in full
  • Never - Feedback will never be sent by Codisto

Canned Feedback

Clicking 'Manage Feedback Messages' will bring up a new panel that allows you to manage what feedback messages are sent to your buyers. The feedback messages are picked randomly from the set.

You can add, edit or remove feedback messages from the list. Click 'Save' at the bottom of the panel when you are done or the Close button at the top of the panel to exit without saving.